Please Shop Carefully!
To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that can potentially come into contact with ANY bodily fluid (saliva, semen, urine, blood, etc). THIS IS THE LAW Health regulations prevent us from taking any returns on novelty sex toys and intimately worn apparel such as lingerie. Therefore we do not accept returns on products sold on this website, as all products have the potential to be in contact with bodily fluid. Once these items are shipped, we consider them to be used and non-returnable.
I’m sure you can understand the need to keep ourselves and our customers safe. Therefore we do not accept returns or exchanges on any products sold on this site.
We will exchange defective products only. If any product is found DEFECTIVE within 30 days of the invoice period, please contact us for an exchange. We will exchange ANY defective item for that same item only.
Please contact us at firstname.lastname@example.org and inform us of the defective product and your desire to exchange it. To process your exchange please email us with your customer name, invoice number, serial number and nature of the problem. We will then issue you a RMA (Return Materials Authorization) number. We will NOT accept any returned products without a RMA number. These unauthorized returns will be refused and returned to sender.
The customer is responsible for the return shipping cost of the defective product; BDSMToyShop.com will cover the shipping cost of the replacement item to the customer only.
Incorrect Addresses/Undelivered Packages
The customer may be charged a return services fee of 15.00USD per order when an order is returned due to a incorrect address/undelivered packages, also note the initial shipping charge is not refundable. The customer will then also be charged the shipping fee to reship the order to a corrected address. Please ensure that your shipping information is accurate before placing your order.
If you would like to cancel an order before it has shipped, we can cancel your order for store credit, which you can use at a future date.
However, once an order has been shipped, we are unable to cancel your order. Please order carefully.
One Year Warranty
This warranty is only available for products that has the specific (1 Year Warranty) warranty listed on the product page. If this warranty is not listed on a products page it is not covered by this warranty.
W/we are so confident that these products are the highest quality and most durable BDSM products on the market that W/we will back them up with a 1 year warranty. This warranty covers manufacturer defects. Examples of manufacturer defects may include but not limited too, unraveling of stitching or cracking of leather.
W/we know that these products are so beautifully manufactured and carefully produced that they will last the test of time. That is why W/we are the only online BDSM Shop that offers this kind of warranty, because W/we want you to be happy with your gear.
If there damage, just send U/us a picture of the damage and if the damage is covered W/we will work with the manufacturer to repair the damage or replace the product with a new equivalent product.
Damage this warranty does not cover includes:
- Damage caused by unreasonable use such as crushing or cutting the product.
- Damage caused from neglect such as leaving the product exposed to the elements for extended periods of time causing material to breakdown.
- Damage caused from normal wear and tear. Products will bend, stretch, and become scratched with normal use. A product that has been used will never look brand new. W/we will not replace a product just because it does not look brand new.
- Damage from fluids, including bodily fluids. Liquids including but not limited too oil, wax, water, water-based liquids and bodily fluids can and will damage materials.
- Damage from modifications caused by unauthorized personnel. If you choose to modify any of the products, W/we will not be responsible for repairing the damage that may occur.